Returns and Warranty Claims

12 Month Manufacturers Warranty

All Rug2u.com.au rugs are covered by a 12 month back to base manufacturers warranty. If you believe your rug is faulty, please return your rug to Rug2U.com.au at the address below. We will return it to the manufacturer where it will be repaired or replaced at their discretion.

NOTE: You will need to return your rug with a copy of your purchase receipt. This may also be emailed to us at sales@rug2u.com.au.

Please be aware that return freight costs for all warranty claims are the customers sole responsibility.


• Normal pilling and shedding
- some rugs especially shaggy rugs tend to shed for the first few months of use.

Fading - The dyes used in rugs are not UV resistant. Rugs left near windows or in bright sunlit environments will suffer fading to a degree over time.

Colour variation - Due to colour variations in computer screens, customers must allow for some differences in the actual rug. Pictures are representative only.

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